1. How long will my order take to arrive?

Packages are sent via a combination of carriers including Special Delivery. Standard UK and overseas deliveries are sent via Royal Mail. Delivery times within the UK are usually 2-5 working days. Standard overseas deliveries, depending upon how distant, usually take 4 - 10 days.

Please note that whilst we endeavour to deliver within these timescales, delays beyond our control can occur during transit. An international parcel is not classed as lost with Royal Mail until 21 working days after posting. We ask that such time is allowed before contacting customer services and reporting your order lost.

If you have upgraded to Special Delivery your order will arrive the next working day provided your order is placed early afternoon providing the item(s) are in stock. You will be sent an email with your tracking number as soon as your order is dispatched.

Please note that aerosols are no longer able to be shipped outside the UK, to avoid delay in processing your order please do not add aerosols to your basket if ordering for delivery overseas.

2. Where is my order?

Orders within the UK

If you have not received your order within 48 hours, we strongly recommend that you check with your local Royal Mail sorting office before contacting customer service, as calling cards are not always left. To locate your local Royal Mail delivery office please go to: www.royalmail.com or call them directly on 08457 740740

Orders within the UK sent Special Delivery: Please track your order using the tracking number provided to you at www.royalmail.com

International Orders

We aim to deliver internationally within approximately 4 - 10 working days, so please allow at least 10 working days prior to contacting customer service.

3. Returning an item

Any unwanted item may be returned within 7 working days from the day it was received if it is in new, unused, unopened and re-saleable condition. Please send your item, with a copy of your invoice and covering letter stating the reason for return to:

David Rozman Ltd
t/a ShopHairholic.com
28 Queen Street
Alexandra Buildings
Manchester
M2 5HX

David Rozman Ltd. (ShopHairholic.com) strongly advises that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Refunds & Credit Notes

Your return will be processed within 14 working days of receipt, whereupon we will contact you directly regarding the issue of either a refund or credit note.

Please allow a further 3 - 5 working days for the refund to appear in your account.

Items damaged in transit

If your item has unfortunately been damaged in transit, we ask that you return it to us and we will send out a replacement immediately. Please return any such item with a copy of your invoice and covering letter to:

David Rozman Ltd
t/a ShopHairholic.com
28 Queen Street
Alexandra Buildings
Manchester
M2 5HX
David Rozman Ltd (ShopHairholic.com) strongly advises that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

(Please note that you will be reimbursed for the cost of returning the item, this will be issued back to your original method of payment).

4.Have you received the item I have returned?

Please allow us up to 14 working days to process your return.

We will contact you via email when your return is being processed, meanwhile if you sent it via recorded delivery please refer to the carrier with the reference number they provided to you.

5. I have not received my refund

Please allow 3 - 5 working days for your account to be credited starting from the date that we have contacted you regarding the return.

6. What if I have received my order an item is out of stock?

If an item is out of stock we will notify you via email, please note that you will not be charged for an item until it is ready to be dispatched. We will endeavour to keep you informed regularly regarding expected stock arrival date.

If you wish to cancel an item that has already been dispatched you will have to return it in accordance with our usual returns procedure in order to receive a refund on your purchase(s).

7. What if I have received my order but an item is incorrect or missing?

If there is an item missing from your order, please ensure firstly that the item is not marked 'to follow' on your invoice and if it is not then please contact us through our customer service form

If you have regrettably received an incorrect item then please return it to us and we will send out the correct item immediately. Please return the item with a copy of your invoice and covering letter to:

David Rozman Ltd
t/a ShopHairholic.com
28 Queen Street
Alexandra Buildings
Manchester
M2 5HX

David Rozman Ltd (ShopHairholic.com). strongly advises that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

(Please note that you will be reimbursed for the cost of returning the item, this will be credited to the card used for the original purchase).

8. What do I do if I have forgotten to enter my promotional code?

All promotional codes must be entered at the time you place your order and cannot be applied after the order has been received by us. Please note that promotional codes should be entered into the promotional code box found during checkout where you must press the 'click' button for the code to be accepted and reflected in your order summary.

If you experience difficulty when entering your code please contact customer service before submitting your order.

9. I have a product query

If you have a query on a product, or would like further advice our team of in-house advisors are here to help. Please contact customer service where we aim to reply back as soon as possible.

10. The Waste Electrical and Electronic Equipment (WEEE) Directive

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of disposal charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

We at Shophairholic.com are obliged under these regulations to offer our customers free disposal of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new hair straightener from us we would accept their old hair straightener and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us at their own cost to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled

11. WHAT DO I DO IF I HAVE NOT RECEIVED A RESPONSE TO MY QUERY?

All customer service queries should be made strictly via our customer service form to ensure that they are appropriately delivered. Please refrain from emailing individual addresses as we cannot guarantee receipt or replies.

We aim to answer your query within 2 working days, we ask you to respectfully make reasonable allowances for weekends and public holidays.

What are your postage rates and times?

Shipping Costs

Shipping costs ----------------- Shipping time

£2.25 plus 55p per item ------ 2-5 days Within UK
£2.25 plus £2.00 per Item ----- 3-7 days Europe
£2.55 plus £3.00 per Item ----- 5-10 days USA and Rest of World

Please note that aerosols are no longer able to be shipped outside the UK, to avoid delay in processing your order please do not add aerosols to your basket if ordering for delivery overseas.

. Delivery Times

Within the UK usually 24-48 hours. Delivery overseas is usually within 4-7 days.

Reasonable allowance should be made for orders made over the weekend and at times of National Holidays.

UK delivery in time for Christmas – we endeavour to dispatch orders at the earliest possible time frame . However due to this being a very busy period for all postal service we ask that your place your orders at your earliest convenience to avoid disappointment.

Enjoy your shopping experience with us!